Refund policy

JONES WEST is happy to offer 14 day full returns/exchanges less shipping fees, effective from date of delivery. Returns must be shipped within 14 days of delivery for a full refund or exchange. After 14 days, all orders are final sale and cannot be returned or exchanged. Purchases discounted by 30% or more are ‘final sale’ and cannot be refunded or exchanged (unless item is deemed faulty by us).

All items must be returned in their original condition with relevant packaging (including premium bags and box). Please email info@jonesweststudios.com to initiate a return/exchange.

When lodging an exchange or return, please note that return shipping is buyer responsibility (unless the item is faulty and you have contacted JONES WEST prior to shipping back).

Please purchase a shipping label through your preferred shipping carrier. If this is an International return, please ensure any duties or import taxes are prepaid as any parcels requiring payment upon delivery will be refused. Please note that JONES WEST is not responsible for lost, stolen, or damaged returns. We recommend purchasing shipping insurance with shipping tracking on your return. This will ensure you are covered by the specific carrier. We cannot accept lost returns.

Please allow 3-5 business days for your return to be processed once received by us.

LATE OR MISSING REFUNDS

If you have not received a refund, please check the account the funds would have been deposited into. Next, please contact your bank or financial institution. There are often delays before a refund appears in your account.

If you have completed all of the above and still do not see your refund, please contact us at info@jonesweststudios.com

REFUSED ORDERS

Orders refused at delivery will be issued a credit note for the order value less initial & return shipping fees.

STORE CREDIT RETURNS

For returns/exchanges for a larger product size, a Store Credit will be provided. Once your return has been approved and received by us, please allow up to 5 business days for processing, and for the Store Credit issued. You can then use this Store Credit to re-purchase the correct larger size product.

Store Credit is issued in the form of an Electronic Gift Card, and is emailed to the original email address from the order. Please check your spam mail if you have not received it. Gift Cards are valid for 3 years from the date of issue and are non-refundable.

All JONES WEST policies are in accordance with Australian Consumer Law.